A leak during a booking means protecting the guest, the home, and your calendar at the same time. Having a plan ready makes the call much easier.
When a guest calls
- Walk the guest through closing the fixture valve or main shut-off. Put the location, with a photo, in your house manual.
- Ask for photos and video.
- Decide whether the guest can stay safely or needs to be moved.
- Call a plumber for the source and request a restoration referral for drying.
- Notify your insurer and your platform's host program per their rules.
Between bookings
- Check under sinks, toilet supply lines, and the water heater at each turnover.
- Use leak sensors with phone alerts.
- Replace rubber washer hoses with braided lines.
- Before monsoon, clear scuppers and check the swamp cooler. See cooler leaks.
Arizona and local rules
Arizona and Pima County jurisdictions have registration and rules for short-term rentals. Check your city or county for current requirements.
How our referral works
We are a referral service, not a contractor, and we do not perform any cleanup or restoration work. We connect you with an independent contractor who serves your part of Pima County. You decide whether to hire them, and any agreement is directly between you and that contractor. Verify licenses at roc.az.gov.
Common questions
Can you refer a contractor if I live out of town?
Yes. The contractor can coordinate access with you, your cleaner, or a co-host.
Will my insurance cover it?
It depends on your policy. Ask your insurer or the platform's host program.
Need a restoration contractor in Tucson?
Tell us what happened and we'll refer you to an independent contractor.