Turn off the cold-water supply valve on top of the tank, and turn off the gas valve or the breaker for an electric heater. Tucson's hard water can shorten tank life. A plumber replaces the heater; a restoration contractor handles wet drywall, baseboards and flooring. See our water heater leak guide.
What to do right now
- Stop the source if it is safe: shut off the main water valve or the fixture supply.
- Keep away from outlets and appliances in wet areas; switch off the breaker only if you can reach the panel without standing in water.
- Photograph and video the damage before moving anything, for your insurer.
- Move valuables, rugs and electronics off wet floors.
- Call your insurer, then call us for a referral.
Drying fast matters: the EPA advises drying wet materials within 24–48 hours to help prevent mold.
What a restoration contractor typically does
- Inspects the damage and finds the moisture source.
- Removes standing water.
- Dries the structure with air movers and dehumidifiers and checks moisture readings.
- Cleans and sanitizes affected materials.
- Checks for mold and handles removal if needed.
- Repairs or replaces damaged drywall, flooring and trim.
Scope, timing and price are set by the contractor you choose. Ask for a written estimate and verify their license at roc.az.gov.
Get a referral
Four fields. We'll call you back and refer you to an independent contractor.
Frequently asked questions
Who do I call first?
Stop the water first, then a plumber for the heater and a restoration contractor for the water damage.
Is it covered by insurance?
Sudden leaks are often treated differently from slow leaks or wear. Ask your insurer.
Related help
Need a restoration contractor in Tucson?
Tell us what happened and we'll refer you to an independent contractor.