Sewage is contaminated (often called Category 3 or black water). Keep people and pets out of the area, don't run water or flush, and avoid touching affected items. The CDC has guidance on cleanup safety after contaminated water. A contractor that handles sewage cleanup can remove affected materials and sanitize the area.
What to do right now
- Stop the source if it is safe: shut off the main water valve or the fixture supply.
- Keep away from outlets and appliances in wet areas; switch off the breaker only if you can reach the panel without standing in water.
- Photograph and video the damage before moving anything, for your insurer.
- Move valuables, rugs and electronics off wet floors.
- Call your insurer, then call us for a referral.
Drying fast matters: the EPA advises drying wet materials within 24–48 hours to help prevent mold.
What a restoration contractor typically does
- Inspects the damage and finds the moisture source.
- Removes standing water.
- Dries the structure with air movers and dehumidifiers and checks moisture readings.
- Cleans and sanitizes affected materials.
- Checks for mold and handles removal if needed.
- Repairs or replaces damaged drywall, flooring and trim.
Scope, timing and price are set by the contractor you choose. Ask for a written estimate and verify their license at roc.az.gov.
Get a referral
Four fields. We'll call you back and refer you to an independent contractor.
Frequently asked questions
Can I clean a sewage backup myself?
Small, contained spills may be manageable, but sewage carries germs. Many homeowners hire a contractor that handles contaminated water.
Is sewage backup covered by insurance?
Coverage varies and some policies need a specific endorsement. Ask your insurer.
Related help
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